Grievance Officer

Crugex hosts user-generated content and processes personal data, which makes it an “intermediary” under the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — and a Data Fiduciary under the DPDP Act, 2023. Both regimes require us to publish a grievance officer and a real complaint process. This page is that process.

• Designation: Grievance Officer, Mejona Technology LLP (the parent entity operating Crugex)
• Email: grievance@crugex.com
• Phone: +91 80959 90277
• Address: Mejona Technology LLP, Patna, Bihar – 800014, India
• Hours: complaints are reviewed on business days; urgent takedown requests are monitored daily

• Content issues — harassing, infringing, defamatory, explicit or otherwise prohibited content on the platform
• Account issues — impersonation of you, hacked accounts, wrongful suspension
• Data protection requests — access, correction, erasure, or withdrawal of consent under the DPDP Act
• Assessment disputes — a Verified status, score or certificate you believe is wrong
• Anything else where you believe the platform treated you unfairly

• Your full name and your Crugex handle (or the content link, if you are reporting someone else's content)
• A clear description of the issue
• The outcome you are seeking (removal, correction, restoration…)
• Any supporting evidence — screenshots, links, documents

• Acknowledgement within 72 hours of receiving your complaint
• Resolution within 15 days for standard complaints
• For requests to remove access to sensitive personal information, we act within 72 hours of a valid request
• For data-protection grievances, we follow the timelines prescribed under the DPDP Act and Rules, 2025

If you are unsatisfied with our decision on a personal-data matter, you may escalate to the Data Protection Board of India, constituted under the DPDP Act, 2023. For other matters, you may pursue remedies under applicable Indian law, with jurisdiction as described in our Terms of Use (courts at Patna, Bihar).

False complaints intended to take down a competitor’s profile or silence a helpful answer are themselves a violation of our Terms. We review every complaint on its merits — for the person filing it, and for the person it is filed against.